Terms and Conditions
Effective Date: July 20, 2025
Welcome to Mud and Rust, operated by Starling Creek, LLC (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By placing an order or using our site, you agree to these Terms.
1. Company Information
Mud and Rust is a DBA of Starling Creek, LLC, a company registered in the State of Georgia, USA.
2. Eligibility
You must be at least 18 years old or have the involvement of a parent or guardian to use this site. By using our site, you affirm that you meet these eligibility requirements.
3. Products and Orders
All products are sold as physical goods. We reserve the right to limit quantities, discontinue products, or cancel orders at our discretion, including for suspected fraud or errors in product information or pricing.
All pottery and related items are sold as art.
4. Shipping Policy
- Shipping Regions: We ship both within the United States and internationally.
- Carriers: We use USPS, UPS, FedEx, and may use other carriers at our discretion.
- Shipping Costs: Free shipping may be offered to select destinations at our discretion. Otherwise, shipping costs are calculated at checkout.
- Tracking: We provide tracking information when available.
- Lost, Stolen, or Missing Packages: If your package is lost or missing, please contact the carrier first. You may also contact us via the email provided in your order confirmation for support.
5. Returns and Refunds
- Return Window: Returns are accepted within 30 days of delivery.
- Condition: Items must be in original condition. Certain items may be excluded from returns at our discretion.
- Return Shipping: We cover return shipping costs if the item is not as described. A return authorization is required prior to returning any item.
- Refunds and Exchanges: Refunds and exchanges are considered on a case-by-case basis at our discretion. We reserve the right to deny returns that do not meet our policy.
6. Payment & Security
- Payments are processed securely through the payment method you select at checkout.
- We do not store your payment information. All payment data is handled by our third-party payment providers.
7. Privacy and Data Use
- Data Collected: We collect your name, email address, and shipping address for order fulfillment and optional newsletter enrollment.
- Cookies & Analytics: We use cookies and analytics tools to understand how our website is used and to improve our services.
- Marketing: Promotional emails are only sent to users who opt in.
- Third Parties: Shipping information is shared with shipping carriers and label systems. Your payment information is handled by your selected payment provider and is not stored by us.
8. Account Use (if applicable)
You may be able to create an account for a faster checkout experience, but it is not required to complete a purchase. You are responsible for maintaining the confidentiality of your login credentials.
9. Intellectual Property
All content, images, text, and designs on our website are the intellectual property of Starling Creek, LLC unless otherwise noted. You may not use or reproduce them without express permission.
10. Disclaimers
- We make all reasonable efforts to maintain the accuracy, reliability, and completeness of all information on our site.
11. Governing Law
These Terms and your use of our website are governed by the laws of the State of Georgia, without regard to conflict of law principles.
12. Contact
If you have any questions or concerns, please use the contact form on our website or email us using the address provided in your order confirmation.
13. Changes to Terms
We reserve the right to update or modify these Terms at any time. The date of the last update will be posted at the top of this page. Continued use of the site after changes constitutes your acceptance of those changes.